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Toronto, ON

Job ID: 4547

Job Category: Administrative

Division & Section: City Clerk's, City Clerk's Strategic Integrat & Excel

Work Location: METRO HALL, 55 John Street, Toronto, Ontario

Job Type & Duration: Full-time, 2 Permanent, 1 Temporary (12 month) vacancies

Hourly Rate and Wage Grade: $26.61 - $29.18

Please note: The salary reflects 2019 rates

Shift Information: Monday to Friday, 35 Hours per Week

Number of Positions Open: 3

Posting Period: 13-Feb-2020 - 28-Feb-2020

Major Responsibilities:

  • Operates computer and equipment, utilizing a variety of software packages.
  • Sets up, operates, maintains and makes adjustments as required to various mailing processing equipment.
  • Affixes correct postage to envelopes and packages using digital metering machines, while conforming to Canada Post's rules and regulations in assigning postage amounts.
  • Receives and tracks incoming mail and packages by scanning barcodes and ensures prompt delivery of same to recipient.
  • Processes all outgoing courier requests for City Hall and Metro Hall.
  • Operates courier rate shopping system to determine most cost effective method for couriering mail on a piece by piece basis.
  • Assigns processing fees and inputs data relating to corporate account codes for billing inter-divisional charges.
  • Processes outgoing courier items by entering data, weighing packages and ensuring correct paperwork is completed (declarations, waybills, etc.).
  • Scans incoming Canada Post mail and couriered mail through x-ray scanner to determine dangerous or hazardous material and secures any suspected item in mail isolation chambers.
  • Sorts outgoing Canada Post mail by client and destination (i.e. Domestic, U.S. and International) and assigns account codes for billing inter-divisional charges.
  • Places registered mail cards and parcel pick-up cards in bins.
  • Looks-up Registered Mail Record, obtains signature and distributes mail.
  • Maintains records of undelivered mail for special runs.
  • Traces missing information on the envelopes (e.g. mailing addresses) from the City of Toronto intranet site when necessary, and redirects to the appropriate destination.
  • Loads Canada Post mail bins in accordance with Canada Post specifications.
  • Extracts courier/postage usage reports from the Mail Management System and imports data into Excel.
  • Delivers and tracks couriered mail and delivers printed materials.
  • Responds to inquiries requiring a broad knowledge of the operational area/function.
  • Sorts and distributes daily newspapers, scanned mail and courier mail to the Mayor and Members of Council.
  • Operates pump truck to move skids.
  • Delivers mail to the post office at the end of shift, as required.

Key Qualifications:

Your application must describe your qualifications as they relate to:

  • Experience sorting and delivering large quantities of mail in a high-volume mail operation.
  • Experience working with high-volume digital networked metering equipment (e.g. automated insertion equipment, x-ray scanner, mail security isolation chambers and mail-folding equipment).
  • Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City Vehicle and Equipment Operators Permit.

You must also have:

  • Knowledge of suspicious mail recognition clues and safe mail handling.
  • Proficiency in the use of Microsoft Office Suite (i.e. Word, Excel, and Outlook) and the Internet.
  • Excellent verbal and written communication skills and the ability to communicate effectively and professionally with all levels of staff, elected officials, external agencies and the public, over the phone, in-person and in writing.
  • Well-developed customer service and interpersonal skills and ability to work effectively with others as part of a team as well as independently under minimum supervision.
  • Good analytical skills, problem-solving skills and attention to detail.
  • Strong organizational and multi-tasking skills and the ability to meet tight deadlines under time constraints, in a fast-paced environment.
  • Fundamental mathematical skills with the ability to make computations and calculations accurately.
  • Ability to lift materials and boxes weighing up to 30 lbs.
  • Knowledge of Canada Post legislation, regulations and standards.
  • Ability to work at various central mailroom locations as necessary.
  • Ability to work flexible and/or varied hours of work.
  • Ability to use mail management systems.
  • Must be familiar with the Occupational Health and Safety Act and the regulations that apply to this work.


  • Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted
  • Assessment may include an interview, written and/or practical test. Location of assessment to be determined
  • Work location reflects what is known at the time of posting
  • Information in preparing for City job competitions is available on the Job Opportunities website

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

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Posted by City of Toronto

Posted on 2020-02-27

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